Automation
How to Automatically Share Your Vacation Rental Guide Using OwnerRez (on phone)
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You’ve put great effort into crafting a personalized and detailed Guest Manual for your Vacation Rental. It covers all the essentials, from your contact information, house rules, and safety/emergency instructions to property amenities and local recommendations. You’ve gone the extra mile to make it uniquely yours.
With OwnerRez, you can effortlessly configure your system to automatically share your Guest Manual with guests ahead of their stay. Highlight everything your property has to offer and proactively address guest questions, ensuring a seamless and stress-free experience for everyone.
Video: Auto-share your Guest Manual using OwnerRez
Step by Step: Auto-share your Guest Manual using OwnerRez
Share
Tap the share button on the Guest Manual mobile app. This will launch the share sheet which shows the many different ways your Guest Manual can be shared.

Copy web link
We will be pasting in the web link to your Guest Manual in to the Airbnb website. Click on the Copy button to copy the web link to your Guest Manual.

Log in to OwnerRez
Navigate to www.ownerrez.com using your favorite web browser and atap the Log In button to log in to your account.

Navigate to Settings
Navigate to Settings by expanding the hamburger menu an tapping on Settings. Settings section is where you can manage and customize various aspects of your property.

Navigate to Templates
Scroll down to the Messaging section. Tap the Templates subsection to be routed to the page where you will be creating your new message template.

Create Email Template
Tap the + Create Email Template button to create a new Email Template.

Select Booking Template
We recommend sending the Guest Manual to your guests when they book to start building anticipation and excitement right away. Tap Booking.

Insert Link
Tap the Link icon. This will open up an Insert/Edit Link panel for entering in the link to your Guest Manual.

Insert Link
Choose Type as Custom Web Address and paste your link to your Guest Manual in to the URL field. Tap the Update button to continue.

Personalize Email Template
The link to your Guest Manual has been inserted into the email template. Personalize the rest of the template as you like and tap Save and Close.

Navigate to Triggers
To have the email template create an email which is sent out automatically when a guest books, we need to set up a Trigger. Go back to the Settings and tap Triggers in the Messaging section.

Create Trigger
Click on dropdown menu under the Action section to select the template that you just created

Name Your Trigger
Choose a descriptive name for your trigger and tap Save.

All set! Your Guest Manual will now be automatically shared with guests when they book helping build anticipation leading up to their stay.

Naureen Ali
I am an Airbnb superhost with over 11 years of hosting experience running 2 top performing Airbnbs in the Pacific Northwest.
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