Automation

How to Automatically Share Your Vacation Rental Guide Using OwnerRez (on phone)

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You’ve put great effort into crafting a personalized and detailed Guest Manual for your Vacation Rental. It covers all the essentials, from your contact information, house rules, and safety/emergency instructions to property amenities and local recommendations. You’ve gone the extra mile to make it uniquely yours.

With OwnerRez, you can effortlessly configure your system to automatically share your Guest Manual with guests ahead of their stay. Highlight everything your property has to offer and proactively address guest questions, ensuring a seamless and stress-free experience for everyone.

Video: Auto-share your Guest Manual using OwnerRez

Step by Step: Auto-share your Guest Manual using OwnerRez

Share

Tap the share button on the Guest Manual mobile app. This will launch the share sheet which shows the many different ways your Guest Manual can be shared.

Share

Copy web link

We will be pasting in the web link to your Guest Manual in to the Airbnb website. Click on the Copy button to copy the web link to your Guest Manual.

Copy web link

Log in to OwnerRez

Navigate to www.ownerrez.com using your favorite web browser and atap the Log In button to log in to your account.

Log in to OwnerRez

Navigate to Settings

Navigate to Settings by expanding the hamburger menu an tapping on Settings. Settings section is where you can manage and customize various aspects of your property.

Navigate to Settings

Navigate to Templates

Scroll down to the Messaging section. Tap the Templates subsection to be routed to the page where you will be creating your new message template.

Navigate to Templates

Create Email Template

Tap the + Create Email Template button to create a new Email Template.

Create Email Template

Select Booking Template

We recommend sending the Guest Manual to your guests when they book to start building anticipation and excitement right away. Tap Booking.

Select Booking Template

Insert Link

Tap the Link icon. This will open up an Insert/Edit Link panel for entering in the link to your Guest Manual.

Insert Link

Insert Link

Choose Type as Custom Web Address and paste your link to your Guest Manual in to the URL field. Tap the Update button to continue.

Insert Link

Personalize Email Template

The link to your Guest Manual has been inserted into the email template. Personalize the rest of the template as you like and tap Save and Close.

Personalize Email Template

Navigate to Triggers

To have the email template create an email which is sent out automatically when a guest books, we need to set up a Trigger. Go back to the Settings and tap Triggers in the Messaging section.

Navigate to Triggers

Create Trigger

Click on dropdown menu under the Action section to select the template that you just created

Create Trigger

Name Your Trigger

Choose a descriptive name for your trigger and tap Save.

Name Your Trigger

All set! Your Guest Manual will now be automatically shared with guests when they book helping build anticipation leading up to their stay.

author
author avatar

Naureen Ali

I am an Airbnb superhost with over 11 years of hosting experience running 2 top performing Airbnbs in the Pacific Northwest.

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