Automation

How to configure Airbnb to automatically share your House Manual (on your pc/mac)

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You’ve worked tirelessly to create a beautiful Welcome guide for your Vacation Rental. In addition to having all the basics covered like your contact information, house rules, safety / emergency info, amenities, and recommendations you’ve personalized it and truly made it your own.

Configure Airbnb to automatically share your Guest Manual with guests leading up to their stay. Market everything that your property has to offer and help your guests answer all of their questions before they arise.

Video: Auto-share your Guest Manual on Airbnb

Step by Step: Auto-share your Guest Manual on Airbnb

View sharing options

Click on the share button on the Guest Manual Editor web page. This will show the many different ways your Guest Manual can be shared.

View sharing options

Copy web link

We will be pasting in the web link to your Guest Manual in to the Airbnb website. Click on the Copy button to copy the web link to your Guest Manual.

Copy web link

Switch to hosting mode

Open the Airbnb website and click on the "Switch to hosting" link to switch to Hosting mode. This will give you access to your Listing Editor.

Switch to hosting mode

View listings

Click on the Listings link to choose the listing you would like to automatically share this Guest Manual for.

View listings

Select a listing

Click on the listing that you would like to automatically share your Guest Manual for.

Select a listing

Switch to Arrival guide

Click on the Arrival guide section of your Listing editor. This section shows information that is shared with the guest prior to their arrival.

Switch to Arrival guide

Select House manual

Scroll down on the Arrival guide and click on the House manual to reveal the place you will be pasting in your copied web link to your Guest Manual.

Select House manual

Paste in web link

Paste in the web link to your Guest Manual in to the House manual section and click on the save button.

Paste in web link

Automatically share

Confirm that your Arrival guide has been updated with the link to your Guest Manual. Note that Airbnb will automatically share this with guests 24-48 hours before check-in

Automatically share

For more fine grained sharing, we recommend the following additional steps

Navigate to Messages

Click on the "Messeges" link to be routed to the Messages page on the Airbnb website.

Navigate to Messages

Messages settings

Click on the Settings button to show the Scheduled messages feature that we will be using.

Messages settings

Scheduled messages

Click on the Scheduled messages option in the Messaging settings window.

Scheduled messages

Create new template

Click on the New message button to create a new Scheduled message template.

Create new template

Specify template name

Enter in a name for your scheduled message template. We suggest using a descriptive name like "Guest Manual"

Specify template name

Enter message

Enter in the message you would like guests to receive with the link to their Guest Manual. We recommend something simple suggesting they read it prior to their stay.

Enter message

View shortcodes

Click on the Insert button to show the short codes selection panel

View shortcodes

Insert house manual link

Scroll down on the Insert shortcodes panel and click on house manual. This will insert the link to your Guest Manual into your scheduled message template

Insert house manual link

Show listings

Scroll down on the Create a message template panel and click on Listings.

Show listings

Select listing

Select the listing that you would like to automatically share this Guest Manual for and click on Save.

Select listing

View scheduling options

Click on the Action pulldown to reveal the different schedule types you can apply to this message.

View scheduling options

Specify schedule

Choose a scheduling action and when to send. For your Guest Manual we recommend sending it 24 hours after a booking is confirmed

Specify schedule

Template created

Click on the Create button to create a new scheduled message template which will automatically send your Guest Manual to your guests in advance of their visit.

Template created

All set! Your Guest Manual will be shared with guests 24 hours after they book helping build anticipation leading up to their stay. And it will shared again as part of the Arrival Guide that Airbnb sends out for every booking 24 - 48 hours before check-in.

author
author avatar

Naureen Ali

I am an Airbnb superhost with over 11 years of hosting experience running 2 top performing Airbnbs in the Pacific Northwest.

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